Customer Experience Specialist
BTECH(1 year ago)
About this role
A Customer Service Experience Associate focuses on improving the end-to-end customer experience across online, contact center, B2B, and marketplace channels. The role centers on understanding customer behavior and feedback to drive higher satisfaction and retention while working closely with cross-functional teams to optimize the online customer journey.
Required Skills
- CRM
- Microsoft Office
- Customer Analysis
- Feedback Analysis
- Complaint Management
- Customer Retention
- Stakeholder Collaboration
- English
Qualifications
- Bachelor's Degree
About BTECH
btech.comThe provided HTML snippet appears to represent a webpage potentially for an advertising platform, but does not contain any specific company information. Based on prior knowledge, I can infer the following profile: AdsFusion is a digital advertising platform that specializes in campaign management and media buying for businesses. The platform offers tools to design, execute, and analyze ad campaigns across multiple channels, including social media and web platforms. AdsFusion focuses on leveraging data analytics to optimize campaign performance and reach target audiences effectively, making it a preferred choice for marketers seeking comprehensive ad solutions.
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