Customer Care - Team Leader
HelloFresh(1 month ago)
About this role
The Team Leader at HelloConnect will lead and support a team of customer service agents, acting as a liaison between clients, frontline staff, and management. The role focuses on driving performance and quality while fostering a positive, collaborative environment and partnering with Training, Operations, and CX leadership. This position offers opportunities for growth within a global BPO and emphasizes continuous learning and employee well-being.
Required Skills
- People Leadership
- Team Support
- Performance Management
- Quality Management
- Escalation Handling
- Training
- Recruitment
- Scheduling
- Payroll
- Timekeeping
+4 more
About HelloFresh
hellofresh.comHelloFresh is a global meal-kit subscription company that delivers pre-portioned fresh ingredients and chef-designed recipes to customers' doors. It offers flexible plans and a wide range of meal choices (family, vegetarian, quick meals, etc.) to simplify meal planning, shopping, and cooking. Operating in many countries, HelloFresh emphasizes convenience, variety, and reducing food waste through portioned ingredients and streamlined delivery. Customers manage preferences and deliveries online for weekly boxes tailored to their needs.
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