Customer Service Team Lead

Lalamove(13 days ago)

Manila, PhilippinesOnsiteFull TimeManager$70,799 - $94,442 (estimated)Customer Service

About this role

The Customer Service Team Lead at Lalamove oversees a frontline support team to maintain high standards of customer experience. The role acts as the bridge between agents and management, emphasizing operational excellence and people development. It suits a hands-on, data-oriented leader focused on coaching and continuous improvement.

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Required Skills

Performance Monitoring
Coaching
Team Leadership
Escalation Management
QA Calibration
Schedule Management
Process Improvement
Data Analysis
Reporting
Voice Support

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About Lalamove

lalamove.com

Lalamove is an on‑demand logistics and delivery platform that connects consumers and businesses with a network of drivers for same‑day and last‑mile deliveries. Using its app and web portal, customers can book couriers, vans, or trucks in one click for parcels, bulky goods, scheduled moves, or on‑demand jobs. The service offers real‑time tracking, transparent pricing, and flexible vehicle options, plus enterprise tools for high‑volume and business logistics. Lalamove operates in many cities worldwide, aiming to make local deliveries faster and more convenient.