Customer Care - Team Leader
Vocus
About this role
A Team Leader - Customer Care is responsible for leading a team that provides first-line, non-technical support to B2B customers. The role involves managing daily operations, setting performance goals, ensuring service quality, resolving escalations, and driving customer retention initiatives.
Skills
About Vocus
vocus.aeroVOCUS is a next‑generation safety software platform focused on the aviation sector, providing cloud-based tools to manage safety, risk and compliance. The platform centralizes safety reporting, occurrence investigation, corrective actions, and compliance tracking with configurable workflows, dashboards and mobile-friendly data capture. Built for airlines, airports, MROs and other aviation service providers, VOCUS helps organizations streamline data collection, analytics and regulatory reporting to reduce risk and support continuous safety improvement. It emphasizes secure, enterprise-grade access and integrations to make safety processes more efficient and auditable.
About Vocus
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Vocus.
Salary
$55k – $65k
per year