Customer Support Team Leader

Super.com(3 months ago)

HybridFull TimeMedior$82,064 - $109,666 (estimated)Customer Support

About this role

The Customer Support Team Leader at Super Technologies will lead and develop a team of support agents to deliver high-quality customer service while driving operational improvements. The role focuses on ensuring SLA adherence, analyzing performance metrics, and collaborating with cross-functional teams to enhance processes and implement initiatives like automation and AI-assisted support. The leader will also manage scheduling and resource planning, handle escalations, and report team performance to management.

View Original Listing

Required Skills

Leadership
Coaching
Mentoring
Case Management
Scheduling
Resource Planning
Performance Evaluation
Escalation Handling
Metrics Analysis
Collaboration

+8 more

About Super.com

super.com

Super (super.com) is a consumer commerce and savings platform that helps people find discounted travel, retail deals, and financial-product offers through price comparisons, cashback, and curated promotions. It combines automated deal‑sourcing, real‑time pricing and personalized recommendations delivered via web and mobile to simplify shopping and booking. Super partners with merchants and travel providers to surface exclusive discounts and monetizes through referral and affiliate relationships, positioning itself as a one‑stop destination for finding lower prices.