Customer Care - UK/US Markets

Agicap(1 year ago)

HybridFull TimeMedior$70,347 - $94,475 (estimated)Customer Success

About this role

This Lisbon-based role supports Agicap’s UK/US Customer Success and HQ Support teams by managing direct relationships with clients of its treasury management platform. The position focuses on handling customer requests, becoming a subject-matter expert in banking data and integrations, and contributing to advanced account implementations. It also serves as a liaison with Product and Tech teams to provide structured feedback that guides product and process improvements.

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Required Skills

Customer Support
Client Training
Request Prioritization
Process Improvement
Product Feedback
Banking Aggregation
Data Integration
Onboarding Support
Stakeholder Communication
Problem Solving

+14 more

About Agicap

agicap.com

Agicap is a cash flow management software that gives companies real-time visibility and control over their treasury, enabling them to manage cash flow, pay invoices, and follow up on account receivables. The platform offers automated cash forecasting, scenario planning, and integrations with bank accounts and accounting tools to centralize financial data. Built for finance teams and SMEs, Agicap streamlines cash operations, improves liquidity planning, and facilitates collaboration across stakeholders. It operates across multiple markets with multilingual support and a focus on simplifying treasury management.