Strategic Implementation Consultant
Lightspeed Commerce(1 month ago)
About this role
The Strategic Implementation Consultant guides Lightspeed’s high-value hospitality clients through successful implementations of the company’s POS solutions, acting as a trusted advisor and subject-matter expert. The role focuses on ensuring smooth post-sale transitions, maximizing customer value, and shaping best practices for enterprise deployments. The consultant collaborates across Sales, Support, Product, and technical teams to deliver white-glove service and long-term client satisfaction.
Required Skills
- Onboarding
- Customer Satisfaction
- Collaboration
- Project Coordination
- Client Check-Ins
- Solution Scoping
- Escalation Support
- Documentation
- Onsite Training
- Hardware Installation
+12 more
About Lightspeed Commerce
lightspeedhq.comLightspeed is a cloud-native POS and payments platform that helps retailers, restaurants and other hospitality businesses run omnichannel commerce by combining point-of-sale software, e‑commerce, inventory and customer management, payments processing, analytics and integrated hardware. Founded in Montreal, it serves merchants globally with an ecosystem of developer APIs, an app marketplace, payments and financing services to support single- and multi‑location operations. Small and medium businesses choose Lightspeed for its unified platform that simplifies operations, inventory and reporting while enabling seamless in‑store and online selling.
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