Customer Support Agent

Gorgias(1 month ago)

HybridFull TimeJunior$22,200 - $24,200Customer Success

About this role

The Customer Support Agent at Gorgias serves as the first point of contact for customers, facilitating account setup, addressing inquiries, and troubleshooting issues primarily through chat, email, and video calls. This role requires a strong understanding of the company's AI Agent technology and customer goals, while also collaborating with other departments to enhance the product. Ideal candidates should possess at least two years of B2B customer support experience, be tech-savvy, and have familiarity with e-commerce platforms and APIs.

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Required Skills

B2B Customer Support
English Fluency
Fast Learner
Multi-Channel Support
E-commerce Knowledge
LLM Understanding
API Experience
Exceptional Support
Startup Environment
Technology Passion

About Gorgias

gorgias.com

Gorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.