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Customer Support Agent at Gorgias - ApplyBlast

Customer Support Agent

Gorgias

9 months ago

3.4 on Glassdoor

Belgrade, Serbia

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Support Agent at Gorgias serves as the first point of contact for customers, facilitating account setup, addressing inquiries, and troubleshooting issues primarily through chat, email, and video calls. This role requires a strong understanding of the company's AI Agent technology and customer goals, while also collaborating with other departments to enhance the product. Ideal candidates should possess at least two years of B2B customer support experience, be tech-savvy, and have familiarity with e-commerce platforms and APIs.

Skills

About Gorgias

gorgias.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2015

View Profile

Gorgias is a conversational AI platform and helpdesk built specifically for eCommerce, enabling businesses to automate customer support and drive sales through a unified inbox across email, chat, SMS, social media, and more. It features an AI Agent pre-trained on over 1 billion conversations that can resolve 60% of support inquiries automatically, while integrating natively with Shopify and 300+ other tools to provide full store context within every conversation. Trusted by over 17,000 eCommerce brands worldwide, Gorgias helps support teams turn customer interactions into measurable revenue.