Customer Care Wizard

The Customer Care Wizard at SolarBalls is responsible for providing exceptional support to fans by resolving order issues, answering questions, and ensuring customer satisfaction through empathetic and proactive communication. This role involves managing support tickets across email and other platforms, coordinating with the 3PL team on fulfillment, and troubleshooting shipping and delivery problems. The ideal candidate will advocate for the customer, solve underlying issues, and help improve support systems while maintaining a warm and casual tone.