Customer Case Consultant
Shell Energy Operations Pty Ltd(13 days ago)
About this role
Toyota Australia is seeking a Customer Case Consultant to manage complex customer cases, ensuring customer satisfaction while balancing compliance and commercial considerations. The role involves handling escalated cases, providing updates, and making recommendations to resolve issues efficiently.
Required Skills
- Customer Service
- Complaint Handling
- Conflict Resolution
- Stakeholder Management
- Negotiation
- Attention to Detail
- Legislation Compliance
- Communication
- Problem Solving
- Customer Satisfaction
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