Senior Customer Resolutions Specialist
AIA
About this role
A Senior Customer Resolution Specialist at AIA is responsible for investigating and resolving escalated complaints, including complex cases, while ensuring compliance with regulatory standards. The role involves managing customer complaints, preparing reports for independent review, and providing recommendations to stakeholders. It offers an opportunity to contribute to a company dedicated to making a positive difference in people's lives.
Skills
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
Recent company news
Financial TimesAIA Alta Prestige Wealth Centre Opens at AIA Central – Company Announcement
5 days ago
The American Institute of Architects: AIAWhy ESG and CSR reports matter—and how your firm can start making them
Nov 3, 2025
HKS ArchitectsHKS Named AIA Utah’s 2025 Firm of the Year
Sep 26, 2025
Real Estate NJStudio 1200, marking 20th anniversary, named AIA-NJ Firm of the Year
1 month ago
HOKHOK Named AIA Georgia’s 2025 Architecture Firm of the Year
May 8, 2025
About AIA
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for AIA.
Salary
$114k – $154k
per year
More jobs at AIA
Similar Jobs
Resolutions Investigator/Senior Resolutions Investigator
AWE plc
Customer Service Representative (Hybrid)
Claire's
Resolutions Manager
Shell Energy Operations Pty Ltd
Appeals and Grievances Clinical Specialist
Healthfirst
Customer Case Consultant
Shell Energy Operations Pty Ltd
Resolutions Investigator/Senior Investigator
AWE plc