Senior Customer Resolutions Specialist
AIA(5 days ago)
About this role
A Senior Customer Resolution Specialist at AIA is responsible for investigating and resolving escalated complaints, including complex cases, while ensuring compliance with regulatory standards. The role involves managing customer complaints, preparing reports for independent review, and providing recommendations to stakeholders. It offers an opportunity to contribute to a company dedicated to making a positive difference in people's lives.
Required Skills
- Complaint Resolution
- Customer Service
- Negotiation
- Regulatory Compliance
- Stakeholder Management
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
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