Customer Communications Specialist

Kpler(22 days ago)

Dubai, United Arab EmiratesOnsiteFull TimeMedior$65,503 - $88,837 (estimated)Marketing

About this role

Kpler is hiring a Customer Communications Specialist in Dubai to own external communications to the existing customer base. The role focuses on keeping customers informed and confident through product changes, service disruptions, and sensitive moments that could impact reputation. It sits in a global trade intelligence company serving commodities, energy, and maritime markets, requiring strong customer-facing messaging and stakeholder alignment.

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Required Skills

Customer Communications
Crisis Communications
Reputation Management
Change Management
Product Updates
Customer Segmentation
Campaign Management
Email Marketing
In-App Messaging
Stakeholder Management

+10 more

About Kpler

kpler.com

Kpler is a real‑time trade intelligence provider that delivers granular market data and analytics across 40+ commodities, power markets and maritime logistics, trusted by over 10,000 organisations. Its platform and APIs combine vessel tracking, cargo flows, pricing signals and predictive analytics to support commodity trading, chartering, fleet operations and supply‑chain decision‑making. Customers use Kpler to monitor physical flows, forecast market movements, manage risk and inform sustainability and commercial strategies.