Customer Communications Specialist
Kpler(21 days ago)
About this role
Kpler is hiring a Customer Communications Specialist in London to own external communications to existing customers across key channels. The role focuses on keeping customers informed and engaged through product changes and sensitive events, while reinforcing trust and brand credibility. The position sits within a data-driven, global trade intelligence company serving commodities, energy, and maritime markets.
Required Skills
- Customer Communications
- Crisis Communications
- Reputation Management
- Change Management
- Product Communications
- Audience Segmentation
- Marketing Automation
- Email Campaigns
- In-App Messaging
- Landing Pages
+12 more
About Kpler
kpler.comKpler is a real‑time trade intelligence provider that delivers granular market data and analytics across 40+ commodities, power markets and maritime logistics, trusted by over 10,000 organisations. Its platform and APIs combine vessel tracking, cargo flows, pricing signals and predictive analytics to support commodity trading, chartering, fleet operations and supply‑chain decision‑making. Customers use Kpler to monitor physical flows, forecast market movements, manage risk and inform sustainability and commercial strategies.