Customer Connect Sr. Associate-3

This role focuses on delivering a quality customer experience by ensuring speedy decisions for all customer-interfaced transactions within FWD Life Philippines. The incumbent manages proactive coordination of aftersales transactions with cross-functional teams to mediate inbound and outbound queries across various digital touchpoints. Additionally, the position is responsible for the end-to-end resolution of minor complaints, ensuring fair outcomes and timely closure while meeting strict internal performance metrics.