ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Contact Center Representative at Voya Financial - ApplyBlast

Customer Contact Center Representative

Voya Financial

3 months ago

3.8 on Glassdoor

United States

Hybrid

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

This role involves providing exceptional customer service in a dynamic call center environment, assisting clients with retirement products and plans such as 401(k) and annuities. Employees will build relationships, educate customers on financial advice, and resolve inquiries through inbound calls while navigating multiple systems. The position offers extensive training and career growth opportunities within a Fortune 500 retirement services company.

Responsibilities

Handle inbound calls to assist customers with retirement plan inquiries
Educate clients on financial products and annuity plan concepts
Resolve customer issues and provide first-call resolution
Navigate multiple systems to service customer accounts
Build rapport and trust with diverse customer bases

Skills

About Voya Financial

voya.com

Headquarters

New York, New York, United States

Company Size

5001-10000 employees

Founded

2014

View Profile

We help individuals and employers clear a path to financial confidence with 401(k)s, 403(b)s, 457s, HSAs, FSAs, life, disability & voluntary insurance.