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Customer Contact Comms Associate-Messaging at Accenture - ApplyBlast

Customer Contact Comms Associate-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Customer Contact Comms Associate supports business customers through digital messaging channels, handling inquiries related to billing, digital services, products, and account administration. This Senior Analyst level role requires identifying value-added upselling and retention opportunities to drive revenue growth while ensuring high-quality support.

Responsibilities

Manage inbound chat interactions with business customers via digital platforms
Support billing, digital services, and product inquiries for enterprise accounts
Identify upselling and cross-selling opportunities to drive revenue growth
Document customer interactions and outcomes accurately within CRM systems
Navigate multiple systems simultaneously to resolve complex account issues

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.