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Customer Contact Comms Associate-Voice at Accenture - ApplyBlast

Customer Contact Comms Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Contact Comms Associate at Accenture manages and resolves customer inquiries, handles escalations and complaints across omnichannel platforms like email and voice. The role focuses on closing faults within Service Level Agreements (SLAs) while coordinating with the support vertical to ensure consistent customer experiences.

Responsibilities

Resolve routine customer problems using established guidelines
Handle escalated complaints and ensure timely resolutions
Communicate effectively via email and voice channels
Adhere to strict Service Level Agreement (SLA) timelines
Work rotational shifts to support omnichannel availability

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.