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Customer Contact Comms Associate-Voice at Accenture - ApplyBlast

Customer Contact Comms Associate-Voice

Accenture

3 months ago

3.9 on Glassdoor

Bengaluru, India

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Contact Comms Associate at Accenture manages and resolves customer queries, handles escalations, and ensures complaints are closed within Service Level Agreements. The role involves providing best resolutions across various digital and in-person touchpoints to enhance customer satisfaction.

Responsibilities

Resolve routine customer problems using established guidelines
Handle customer escalations and complaints effectively
Ensure all fault closures meet Service Level Agreements
Interact with team members and direct supervisors daily
Provide best resolutions across multiple communication channels

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.