Customer Contact Comms Associate
Accenture Federal Services(19 days ago)
About this role
A Customer Contact Communications Associate at Accenture provides support across multiple channels such as email, web, and chat to address customer inquiries, resolving issues promptly while maintaining professionalism and positive relationships. The role involves documenting incidents, troubleshooting problems, and ensuring a seamless customer experience.
Required Skills
- Omnichannel
- Customer Support
- Troubleshooting
- Communication
- Documentation
About Accenture Federal Services
accenture.comAccenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.
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