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Customer Education Lead at Impruvon Health - ApplyBlast

Customer Education Lead

Impruvon Health

1 month ago

Remote

Full Time

Manager

2 applicants

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About this role

Impruvon is seeking a Customer Education Lead to own training programming across its customer base, ensuring customers are fully trained and equipped to derive lasting value from the platform. This foundational role involves building, maintaining, and delivering training content across multiple formats while leading a train-the-trainer model to upskill internal and customer stakeholders. The position is responsible for transitioning the company to a self-service-first training model and managing the selection and implementation of a learning management system.

Responsibilities

Design and deliver role-based training curricula for healthcare SaaS end users
Select and implement a learning management system to support scalable training
Develop assessment and certification programs to verify user competency

Skills

About Impruvon Health

impruvon.com

Impruvon Health is a healthcare technology company that provides medication and treatment management software for Intellectual/Developmental Disabilities (I/DD) and Home and Community-Based Services (HCBS) care teams. Their product suite includes an eMAR system with smart reminders, guided medication passes, pharmacy integration, and compliance reporting tools designed to reduce errors and streamline care workflows. Impruvon serves care organizations by automating medication administration processes, improving regulatory compliance, and enhancing resident outcomes.