Customer Education Manager (f/m/d)

Apaleo(23 days ago)

HybridFull TimeManager$119,224 - $156,281 (estimated)Customer Success

About this role

The Customer Education Manager at Apaleo designs, builds, and maintains customer learning programs to help hoteliers, developers, and partners get the most out of the Apaleo platform. The role focuses on creating accessible learning journeys, running the customer academy, and driving product adoption and customer satisfaction. The position works closely with Customer Success, Product, Marketing, and Community teams to scale education efforts and continuously improve learning effectiveness.

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Required Skills

Education Strategy
Learning Content
Customer Academy
Scalable Programs
Analytics
Stakeholder Collaboration
Technical Communication
Instructional Design
Authoring Tools
Project Management

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About Apaleo

apaleo.com

Apaleo is an open, cloud-native property management platform for hotels and serviced apartments that combines a modern PMS with developer-friendly APIs. It enables operators to connect third‑party apps and build a best‑in‑class tech stack for reservations, distribution, revenue management, and guest services while keeping a single source of property data. Hotels and apartment businesses use Apaleo to streamline operations, enable innovation, and scale across multiple properties. The platform emphasizes openness, flexibility, and rapid integration to support modern hospitality workflows.