Customer Care Specialist - French Market
Amenitiz(8 days ago)
About this role
The Customer Care Specialist at Amenitiz supports hoteliers and property owners in getting the most value from Amenitiz’s platform, focusing on customer satisfaction and product adoption. The role sits within the Customer Care team at a Barcelona-based TravelTech SaaS scale-up serving over 14,000 hoteliers worldwide.
Required Skills
- Customer Support
- Phone Support
- Chat Support
- Email Support
- Troubleshooting
- Product Knowledge
- Communication
- Empathy
- Problem Solving
- Organization
+2 more
About Amenitiz
amenitiz.comAmenitiz is an all‑in‑one, cloud‑based hotel management platform (founded in 2017, headquartered in Paris) for independent hotels, B&Bs, vacation rentals and boutique properties. It combines a PMS, direct booking engine, channel manager (120+ OTAs), payment processing and reporting into a single web and mobile‑ready solution to streamline operations and maximize occupancy. The product emphasizes ease of use, multilingual support and integrations to centralize reservations, pricing and guest communications. Pricing is subscription‑based with demos and commercial support available.
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