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Customer Engagement Advocate at Lantern - ApplyBlast

Customer Engagement Advocate

Lantern

26 days ago

3.2 on Glassdoor

Dallas, Texas, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Engagement Advocate serves as the primary point of contact for members navigating the surgical process, delivering a concierge-level experience to ensure quality care and support. This role involves educating members on program benefits, assisting with provider selection, and building strong relationships to help individuals and their families achieve better health outcomes. The position requires operating in a fast-paced environment with a focus on customer excellence and proactive engagement.

Responsibilities

Provide phone-based support and concierge-style experience for members navigating surgical processes
Educate members on surgical process, incentives, and program benefits while assisting with provider selection
Proactively engage new members and maintain strong relationships with existing ones to ensure quality care

Skills

About Lantern

lanterncare.com

Headquarters

Westfield, Indiana, United States

Company Size

1-10 employees

Founded

2008

View Profile

Lantern is a specialty care platform for employers that connects employees to high-quality care across surgery, cancer, and infusion therapy through a curated Network of Excellence. The platform guides members to vetted specialists and facilities, with dedicated care teams providing personalized support to improve outcomes and reduce costs. Employers, health plans, unions, and public sector organizations partner with Lantern to manage complex specialty care benefits and control costs associated with high-cost care episodes.