Credit Systems International, Inc.
Credit Systems International is seeking a strategic Contact Center Operations Manager to lead communication performance across voice, SMS, and email channels. The role involves optimizing workforce management, analyzing operational KPIs, and leveraging data-driven strategies to improve recovery performance and customer experience. This position also focuses on process improvement, vendor relationship oversight, and adherence to regulatory compliance standards within a dynamic contact center environment.
Headquarters
Fort Worth, Texas, United States
Company Size
51-200 employees
Founded
1980
Credit Systems International, Inc. (CSII) is a nationally recognized accounts receivable management firm headquartered in Fort Worth, Texas, established in 1980. CSII specializes in consumer-centric debt collection and recovery solutions across a multitude of industries, with extensive experience in healthcare, utility, and governmental sectors. The company is BBB accredited, holds SOC 2 Type II + HITRUST certification, and is a member of ACA International, placing top priority on compliance, data security, and treating consumers with respect and integrity.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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