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Customer Engagement Rep II at Grupo Ferré Rangel - ApplyBlast

Customer Engagement Rep II

Grupo Ferré Rangel

5 months ago

Guaynabo

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Engagement Rep II at LinkActiv Group provides customer support by handling calls, processing service orders, and ensuring customer satisfaction through effective communication and problem resolution.

Responsibilities

Receive inbound calls to guide customers and process service orders
Register claims and cancel accounts
Maintain ethical conduct and confidentiality
Follow project policies and quality assurance procedures
Ensure customer satisfaction in alignment with service standards

Skills

Qualifications

60 college credits or moreMinimum of one (1) year in customer service

About Grupo Ferré Rangel

grupoferrerangel.com

Headquarters

Guaynabo, Puerto Rico, Puerto Rico

Company Size

1001-5000 employees

Founded

1918

View Profile

Grupo Ferré Rangel is a Puerto Rico-based diversified business group with over 100 years of history and operations spanning 8 industries, including media (GFR Media), real estate (Kingbird), energy consulting (XCALA), customer engagement and BPO (LinkActiv), experiential marketing (Emotions), and education (A+). The company is dedicated to empowering, uplifting, and creating long-lasting value for the people of Puerto Rico through its diverse portfolio of businesses and services.