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Customer Engagement Rep II at Grupo Ferré Rangel - ApplyBlast

Customer Engagement Rep II

Grupo Ferré Rangel

2 months ago

Guaynabo, Puerto Rico, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Engagement Rep II handles inbound customer calls, guiding clients through service orders, claims, and account changes while ensuring satisfaction and adherence to company standards. The role requires bilingual communication in English and Spanish, accurate data entry, and the ability to manage multiple interactions in a fast‑paced office environment.

Responsibilities

Handle inbound customer calls and process service orders
Document and maintain customer information in the system
Ensure customer satisfaction and compliance with service standards

Skills

About Grupo Ferré Rangel

grupoferrerangel.com

Headquarters

Guaynabo, Puerto Rico, Puerto Rico

Company Size

1001-5000 employees

Founded

1918

View Profile

Grupo Ferré Rangel is a Puerto Rico-based diversified business group with over 100 years of history and operations spanning 8 industries, including media (GFR Media), real estate (Kingbird), energy consulting (XCALA), customer engagement and BPO (LinkActiv), experiential marketing (Emotions), and education (A+). The company is dedicated to empowering, uplifting, and creating long-lasting value for the people of Puerto Rico through its diverse portfolio of businesses and services.