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© All Rights Reserved. ApplyBlast.com
Icanotes Llc
This role involves managing and triaging customer inquiries related to product adoption, post-onboarding challenges, and cancellation requests for behavioral health EHR solutions. The specialist partners with the retention team to resolve escalated issues, communicate with customers, and develop protocols to prevent future escalations. The position requires excellent communication and problem-solving skills to handle critical customer issues professionally and in compliance with healthcare regulations.
Headquarters
Annapolis, Maryland, United States
Company Size
11-50 employees
Founded
1998
ICANotes is a cloud-based EHR/EMR platform built specifically for mental health and behavioral health providers, focused on streamlined clinical documentation and practice management. It provides specialty templates and workflows for psychiatry, therapy, and counseling, plus scheduling, billing integrations, telehealth, and compliance tools (HIPAA/security). ICANotes serves solo practitioners, group practices, community health centers, and behavioral health organizations to reduce administrative burden and speed note-writing. Providers choose it for its mental-health–focused templates and centralized platform that simplifies documentation, billing, and reporting.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Icanotes Llc.