Customer Experience Associate with English (Night shift), Bulgaria
Crypto.com(1 month ago)
About this role
This is a customer support position at Crypto.com based in Sofia, Bulgaria, providing assistance to existing and potential customers of the platform. The role focuses on handling inbound and outbound contacts, maintaining customer records, and ensuring high levels of customer satisfaction. The position supports Crypto.com’s mission and culture while working closely with managers and cross-functional teams.
Required Skills
- Customer Support
- Inbound Calls
- Outbound Calls
- Customer Needs Assessment
- Issue Resolution
- Customer Follow Up
- CRM Updating
- Data Analysis
- Report Preparation
- Team Collaboration
+8 more
Qualifications
- High School Diploma
About Crypto.com
crypto.comCrypto.com is a cryptocurrency platform and exchange that lets users buy, sell, store, and trade 400+ cryptocurrencies through its mobile app and web exchange. Beyond spot trading, it offers a suite of products including a custodial wallet, staking and Earn programs, a crypto debit card, DeFi tools, NFT marketplace, and institutional services. The company emphasizes security, compliance, and a consumer-friendly experience, positioning itself as an all-in-one gateway for retail and institutional crypto users globally.
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