Customer Experience Associate

Paxos(1 month ago)

New York, NYOnsiteFull TimeJunior$79,013 - $100,000Support

About this role

This is a two-year development role on the Paxos Support team focused on accelerating early career growth through hands-on exposure to Paxos’ platform and products. The role places you at the intersection of customers and cross-functional teams, offering executive mentorship and opportunities to transition into other areas of the company. It is designed to shape support operations and help scale world-class customer experiences for enterprise financial clients.

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Required Skills

Customer Experience
Support Operations
Client Onboarding
Proactive Support
Strategic Partnership
Knowledge Base
AI Implementation
Troubleshooting
Documentation
Stakeholder Collaboration

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About Paxos

paxos.com

Paxos is a regulated blockchain infrastructure company that builds digital-asset solutions for enterprises and financial institutions. It offers tokenization and issuance services, custody and settlement, and regulated stablecoins, delivered via production-grade APIs and institutional interfaces. Paxos Trust Company is chartered and overseen by state regulators (including the NYDFS), enabling compliance-first products for banks, broker‑dealers, and global financial firms. Customers choose Paxos for its combination of regulatory oversight, operational custody and settlement capabilities, and integrations for enterprise use.