Technical Support Engineer

Samsara Talent Attraction Opportunities(21 days ago)

RemoteFull TimeMedior$87,784 - $117,367 (estimated)Technical Support

About this role

Samsara is hiring an experienced Technical Support Engineer to deliver world-class customer support for its Connected Operations Cloud, spanning both hardware and software IoT products. The role sits on the Tier 2 team within Global Technical Support and involves collaborating with other support locations to solve complex customer issues. This position is remote and open to candidates with the right to work in the UK.

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Required Skills

Technical Support
Tier 2 Support
Hardware Troubleshooting
Software Troubleshooting
Customer Support
Ticket Management
Knowledge Base
Bug Reproduction
Testbed Building
SLA Management

+10 more

Qualifications

B.S. in Computer Science
B.S. in Engineering

About Samsara Talent Attraction Opportunities

samsara.com

Samsara builds an integrated hardware + software IoT platform that gives organizations real‑time visibility and control over mobile operations. Its telematics gateways, dashcams, and sensors stream vehicle, video and environmental data to a cloud SaaS dashboard that supports fleet management, safety and compliance (including ELD), routing, maintenance, and operational analytics. The platform uses AI-driven alerts, reporting, workflow automation and APIs to help teams reduce accidents, cut fuel and maintenance costs, and improve asset utilization. Customers across transportation, logistics, construction and field services use Samsara to modernize and optimize their mobile fleets and equipment.