Customer Experience Communications Principal
AIA(1 month ago)
About this role
The Experience Communications role at AIA designs and oversees customer-facing communications to enhance customer experience, strengthen relationships, and support business growth. The role ensures all messaging aligns with brand voice and CX principles, manages communications platforms, and supervises third-party service providers. It works closely with cross-functional partners to maintain compliant, clear, and customer-first communications across lifecycle touchpoints.
Required Skills
- Customer Experience
- Customer Communications
- Journey Mapping
- Brand Voice
- Multichannel
- Stakeholder Management
- Team Leadership
- Analytics
- Regulatory Compliance
- Platform Management
Qualifications
- Bachelor’s Degree in Communications, Marketing, Sales or Related Field
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
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