Customer Experience Specialist
Horizon Blue Cross Blue Shield of New Jersey(28 days ago)
About this role
The Customer Experience Specialist at Horizon Blue Cross Blue Shield of New Jersey champions and advances the member experience across the organization. The role focuses on driving CX initiatives, leveraging member insights and analytics to inform strategy, and partnering with cross-functional teams and external partners to improve touchpoints and overall member satisfaction.
Required Skills
- Communication
- Data Analysis
- Project Management
- Journey Mapping
- Process Improvement
- Excel
- PowerPoint
- Collaboration
- Customer Advocacy
Qualifications
- Bachelors Degree
About Horizon Blue Cross Blue Shield of New Jersey
horizonblue.comHorizon BCBSNJ offers affordable New Jersey healthcare and health insurance for individuals, families and employers. Find cheap NJ health insurance quotes online from Horizon BCBSNJ website, an independent licensee of the BCBS Association.
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