Customer Experience Specialist
Horizon Blue Cross Blue Shield of New Jersey
About this role
The Customer Experience Specialist at Horizon Blue Cross Blue Shield of New Jersey champions and advances the member experience across the organization. The role focuses on driving CX initiatives, leveraging member insights and analytics to inform strategy, and partnering with cross-functional teams and external partners to improve touchpoints and overall member satisfaction.
Skills
Qualifications
About Horizon Blue Cross Blue Shield of New Jersey
horizonblue.comHorizon BCBSNJ offers affordable New Jersey healthcare and health insurance for individuals, families and employers. Find cheap NJ health insurance quotes online from Horizon BCBSNJ website, an independent licensee of the BCBS Association.
Recent company news
NJ Spotlight NewsHorizon Blue Cross Blue Shield of NJ to lay off hundreds of workers
1 month ago
NJ.comHorizon Blue Cross Blue Shield of New Jersey to lay off 5% of its U.S. workforce
1 month ago
NJBIZHorizon BCBS NJ to cut 242 jobs amid financial strain
1 month ago
Real Estate NJNJ Transit, Horizon exploring plan to redevelop Newark office sites and build new 250,000 sq. ft. headquarters for health insurer
Dec 2, 2025
PoliticoHealth insurer Horizon settles with New Jersey for $100M stemming from health care overpayment allegations
Nov 14, 2025
About Horizon Blue Cross Blue Shield of New Jersey
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Horizon Blue Cross Blue Shield of New Jersey.
Salary
$98k – $133k
per year
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