Customer Experience Coordinator - Lynnwood, WA

Veterinary Emergency Group (VEG)(1 month ago)

Lynnwood, WA, Washington, United StatesOnsiteFull TimeMedior$40,000 - $50,000Customer Experience

About this role

The Customer Experience Coordinator at VEG shapes the client and patient-facing experience across VEG’s 24/7 emergency veterinary hospitals, ensuring compassionate, customer-focused care and support for hospital operations. The role emphasizes empathy, emotional intelligence, and professionalism while working in a fast-paced, high-stakes clinical environment. It offers growth, mentorship, and benefits including competitive hourly pay and comprehensive health and wellness coverage.

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Required Skills

Greeting Customers
Phone Support
Email Management
Empathy
Communication
Multitasking
Organization
Computer Proficiency
Practice Management
Payment Processing

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.