Customer Experience Coordinator - Torrance, CA

Veterinary Emergency Group (VEG)(1 month ago)

Torrance, CA, California, United StatesOnsiteFull TimeMedior$38,000 - $58,000Customer Experience

About this role

The Customer Experience Coordinator defines and delivers the customer experience at VEG’s veterinary emergency hospitals, focusing on service before, during, and after visits. This role supports customers and clinical teams in a fast-paced, high-stakes ER environment, helping with communications, payments, and compassionate guidance. The position offers growth opportunities and immersive experience in veterinary emergency medicine.

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Required Skills

Customer Service
Phone Support
Email Support
Text Support
Call Routing
Empathy
Communication
Multitasking
Organization
Practice Software

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About Veterinary Emergency Group (VEG)

veg.com

Veg.com is an online plant-focused lifestyle and e-commerce platform that curates vegan and vegetarian groceries, pantry staples, and specialty ingredients. The site pairs product listings with recipes, meal-planning ideas, and educational content on nutrition and sustainable eating to help customers adopt and maintain a plant-forward diet. It also offers conveniences like online ordering, subscription boxes, and community features for sharing tips and recipes, targeting health- and environment-conscious consumers.