Customer Experience Concierge

Roo(1 month ago)

RemoteFull TimeSenior$90,000 - $150,000Customer Experience

About this role

The Roo Experience Concierge is the frontline ambassador responsible for ensuring exceptional experiences for hospitals and veterinary professionals on the Roo platform. The role focuses on turning challenging moments into trust-building opportunities by balancing relationship management with operational problem-solving. It is a people-centered, fast-paced position that works cross-functionally to surface insights and improve the overall Roo experience. The company is remote-first with a hybrid expectation for employees based in San Francisco and minimal travel requirements.

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Required Skills

Customer Support
Relationship Management
Conflict Resolution
Problem Solving
Strategic Communication
Account Management
CRM
Data Tracking
Process Improvement
Empathy

+2 more

About Roo

roo.vet

Roo is a veterinary relief management platform that connects a large network of veterinarians and veterinary technicians with animal hospitals for freelance relief jobs. The service enables clinics and hospitals to post shifts and quickly book qualified relief clinicians, while giving vets and techs flexible, on-demand work opportunities. Roo focuses on simplifying relief staffing and shift management so practices can maintain coverage and clinicians can find temporary assignments through a centralized platform.