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Customer Experience (CX) Engagement Manager at Workiva - ApplyBlast

Customer Experience (CX) Engagement Manager

Workiva

5 months ago

4.2 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

As a CX Engagement Manager at Workiva, you will architect and launch global digital programs, email campaigns, and in-app experiences to drive platform adoption and user satisfaction. Acting as a data-driven strategist, you will map customer journeys, analyze usage metrics, and collaborate with Product and Marketing teams to create user-centric workflows. This role empowers you to innovate at the intersection of marketing, product, and customer experience, directly influencing customer value realization.

Responsibilities

Design and launch global digital programs and email campaigns
Develop comprehensive customer journey maps to optimize touchpoints
Analyze product usage metrics to deliver targeted user communications
Partner with Product and Marketing to build user-centric workflows
Monitor KPIs to measure success of engagement initiatives

Skills

Qualifications

Bachelor’s degree in Business, Marketing, or related field6+ years of experience in Customer Experience or Customer Marketing

About Workiva

workiva.com

Headquarters

Ames, Iowa, United States

Company Size

1001-5000 employees

Founded

2008

View Profile

Workiva's cloud-based software transforms work with assured integrated reporting solutions for finance, sustainability, audit & risk—connecting people, data & processes.