CX Strategist - Retirement Services
Voya Financial(7 days ago)
About this role
The CX Strategist is a senior-level role responsible for developing and executing customer experience strategies for a major business line within Voya. The role involves transforming business objectives into actionable CX initiatives, leading cross-functional teams, and influencing senior leadership to enhance customer satisfaction and business outcomes.
Required Skills
- Customer Journey Mapping
- VOC Programs
- CX Metrics
- Business Strategy
- Experience Design
- Stakeholder Management
- Data Analysis
- Research
- Storytelling
- Facilitation
Qualifications
- 10+ years of experience in customer experience, strategy, or business transformation
About Voya Financial
voya.comWe help individuals and employers clear a path to financial confidence with 401(k)s, 403(b)s, 457s, HSAs, FSAs, life, disability & voluntary insurance.
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