Customer Experience Executive
Probe Group(1 month ago)
About this role
A Customer Service Representative at Probe Group provides multi-channel support (phone, email, SMS, live chat) to customers within a global BPO environment. The role emphasizes empathetic, compliant handling of inquiries related to billing, collections, hardship campaigns and general customer assistance while upholding data protection and company policies.
Required Skills
- Empathy
- Negotiation
- Influencing
- Commercial Acumen
- Communication
- Conflict Management
- Customer Service
- Problem Solving
- Teamwork
- Time Management
+4 more
Qualifications
- High School Diploma
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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