Customer Experience Insight Manager

Bolt Technology(3 days ago)

HybridFull TimeSenior$75,000 - $95,000Support

About this role

The Customer Experience Insights Manager plays a key role in transforming customer feedback data into strategic insights to enhance service quality and customer satisfaction. The position involves analyzing data, creating dashboards, and influencing cross-functional teams, with a focus on data storytelling and decision-making.

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Required Skills

SQL
Looker
Excel
Tableau
Power BI
Data Analysis
Customer Insights
Data Storytelling
Dashboarding
Cross-functional Collaboration

About Bolt Technology

bolt.eu

Bolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.

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