Customer Experience Insight Manager
Bolt Technology
About this role
Bolt is seeking a Customer Experience Insights Manager to transform customer feedback into strategic insights, identify key friction points, and support data-driven decision making to enhance the customer experience. The role involves analyzing data, creating dashboards, and collaborating with global teams to improve service quality.
Skills
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
Recent company news
electrive.comBolt partners with Pony.ai to launch autonomous ride services in Europe
Nov 27, 2025
Orthopedics This WeekX-Bolt Orthopedics Receives Innovative Technology Contract from Vizient for their Pro-X1 Trochanteric Nail
1 month ago
PYMNTS.comBolt Technology Reportedly Exploring IPO for Ride-Hailing Operation
Feb 26, 2025
PhocusWireBolt acquires Denmark’s electric ride-hailing service Viggo
Mar 24, 2025
Baltic News NetworkTaxi industry representatives take aim at “Bolt” – Competition Council launches in-depth investigation
Jul 17, 2025
About Bolt Technology
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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