Customer Experience Manager, Tech
Cannondale
About this role
The Customer Experience (CX) Manager, Tech at Cannondale leads the CX Expert, Tech function within Sales Operations, focused on delivering advanced technical and warranty support to dealers and riders. The role partners with Product and Engineering to address product quality and contributes to operational excellence and customer satisfaction. This position is based at Cannondale US HQ in Wilton, Connecticut and is not remote.
Skills
Qualifications
About Cannondale
cannondale.comCannondale is a global bicycle brand known for handcrafted, high‑performance bikes and a long track record of engineering innovation across road, mountain, gravel, kids, and electric categories. The company emphasizes game‑changing technologies, premium materials and precision design to deliver lightweight, durable, and performance‑oriented bicycles. Cannondale sells through an international dealer network and offers supporting products and services (accessories, apparel, and e‑bike systems) for riders of all levels.
Recent company news
Road Bike ActionTHE BIKE THAT ALMOST KILLED CANNONDALE
6 days ago
PinkbikeRemembering Joe Montgomery, Cannondale's Founder
Jan 8, 2026
Bicycle Retailer & Industry NewsCannondale founder Joe Montgomery passes away
Jan 5, 2026
Escape CollectiveJoe Montgomery, Cannondale co-founder, has passed
Jan 4, 2026
CT InsiderFounder of Wilton-based Cannondale bicycles Joe Montgomery dies
Jan 4, 2026
About Cannondale
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cannondale.
Salary
$111k – $146k
per year