Customer Experience Manager, Tech
Cannondale(1 month ago)
About this role
The Customer Experience (CX) Manager, Tech at Cannondale leads the CX Expert, Tech function within Sales Operations, focused on delivering advanced technical and warranty support to dealers and riders. The role partners with Product and Engineering to address product quality and contributes to operational excellence and customer satisfaction. This position is based at Cannondale US HQ in Wilton, Connecticut and is not remote.
Required Skills
- Team Management
- Employee Relations
- Hiring
- Warranty Escalation
- Technical Support
- Parts Ordering
- Issue Tracking
- Reporting
- Phone Support
- Claim Resolution
+5 more
Qualifications
- High School Diploma
About Cannondale
cannondale.comCannondale is a global bicycle brand known for handcrafted, high‑performance bikes and a long track record of engineering innovation across road, mountain, gravel, kids, and electric categories. The company emphasizes game‑changing technologies, premium materials and precision design to deliver lightweight, durable, and performance‑oriented bicycles. Cannondale sells through an international dealer network and offers supporting products and services (accessories, apparel, and e‑bike systems) for riders of all levels.
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