Agent, CX (Nurx)
Thirty Madison(8 days ago)
About this role
A remote Customer Experience (CX) Agent supporting the Nurx service line as the first point of contact for patients needing non-clinical help. The role focuses on delivering empathetic, compliant support and ensuring access to care for patients with ongoing conditions. It emphasizes organization, independence, and commitment to the company mission.
Required Skills
- Customer Support
- Communication
- Empathy
- Technical Troubleshooting
- HIPAA Compliance
- Record Keeping
- Multichannel Support
- Time Management
About Thirty Madison
thirtymadison.comThirty Madison is a virtual‑first healthcare company that builds and operates a family of specialized consumer health brands focused on improving outcomes for chronic and persistent conditions. It combines telemedicine, evidence‑based clinical care, data and technology, and integrated pharmacy and support services to deliver personalized, ongoing treatment outside traditional care settings. Its portfolio targets conditions where sustained specialty care makes a difference, emphasizing accessibility, measurable outcomes, and patient experience. Thirty Madison brings together clinicians, product teams, and pharmacists to scale specialty care nationally.
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