Customer Experience Manager

Camunda(1 month ago)

RemoteFull TimeManager$122,768 - $161,676 (estimated)Customer Success

About this role

The Customer Experience Manager at Camunda is responsible for implementing and managing the digital customer experience throughout the customer lifecycle. This role involves planning and executing effective communication strategies and programs to improve customer engagement and adoption, in collaboration with cross-functional teams like Marketing, Customer Success, and IT. The individual will utilize customer data to identify opportunities for enhancing digital experiences, ensure timely and relevant customer communications, and drive value realization at scale. This is a hands-on role focused on execution, coordination, and continuous improvement of customer experiences.

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Required Skills

Customer Experience Management
Digital Customer Communications
Customer Journey Mapping
Data Analysis
Cross-Functional Collaboration
Copywriting
Project Management
Stakeholder Management
Risk Mitigation Programs
Customer Adoption Strategies

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About Camunda

camunda.com

Camunda is a leading process orchestration and automation platform that enables developers and organizations to design, automate, and improve business processes. The platform offers tools for business process management (BPM) using standards like BPMN and DMN, facilitating seamless collaboration between business and IT teams. Camunda's solutions include features for process orchestration, robotic process automation (RPA), and integration with various services, allowing companies to efficiently manage their workflows and achieve scalability. Founded in Berlin, Camunda serves businesses across various industries, providing support through a vibrant community and robust documentation.

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