Customer Success Manager – Digital Touch

Magnet Forensics(21 days ago)

HybridFull TimeMedior$77,000 - $110,000Customer Success

About this role

Magnet Forensics is hiring a Digital Customer Success Manager to shape and deliver a high-quality, digital-first customer experience for users of its digital investigative software. The role partners closely with Customer Success Operations and cross-functional teams to design and improve the digital customer journey using automation, data insights, and scalable engagement. The position is focused on helping customers realize value from the product while strengthening customer engagement and community.

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Required Skills

Customer Success
Digital Engagement
Customer Journey
Journey Mapping
Workflow Automation
Data Analytics
Customer Segmentation
Content Strategy
Content Creation
Community Management

+10 more

About Magnet Forensics

magnetforensics.com

New Relic is a SaaS observability and telemetry platform that helps engineering and operations teams monitor, debug, and optimize applications and infrastructure in real time. It offers application performance monitoring (APM), distributed tracing, logs, metrics, synthetic monitoring, alerting, a unified dashboarding experience, and a query language (NRQL) for ad‑hoc analysis. With agent-based instrumentation and support for OpenTelemetry, New Relic targets developers, SREs, and ops teams needing full‑stack visibility, collaboration, and cost-aware usage models. The platform also includes applied‑intelligence features to accelerate root‑cause analysis and surface actionable insights.