Casap
As a Client Experience Manager at Casap, you will own the post-onboarding experience for financial institution clients by investigating complex disputes and resolving technical issues with precision. This role involves triaging support tickets, partnering with engineering teams to fix root causes, and synthesizing insights into durable programs that eliminate recurring problems. You will also deliver client training, build documentation, and actively engage with stakeholders to drive satisfaction and retention for the platform.
Headquarters
San Francisco, California, United States
Company Size
1-10 employees
Founded
2023
Casap is an award-winning dispute automation platform that streamlines compliance, reduces operational costs, and enhances consumer satisfaction by automating up to 30% of dispute cases. Trusted by fintechs and financial institutions to deliver fast, accurate, and compliant resolutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Casap.
Casap didn’t post a salary, so this is our estimate from similar listings.
196% above the average for this role