Customer Experience Manager

The Customer Experience Manager at GDS in Lafayette, LA, is responsible for building, leading, and continuously improving the company's Customer Experience program. This role involves creating structure, processes, and reporting to deliver high-quality customer experiences throughout the customer lifecycle, while also driving improvement initiatives and partnering across the organization. As the program matures, the individual will help shape the future Customer Experience organization by building and leading a dedicated team focused on customer success, retention, and lifecycle management.