Customer Experience Operation Manager
Cermati.com
About this role
This role involves overseeing and improving customer support teams and processes. It focuses on leadership, process enhancement, and ensuring high customer satisfaction through data analysis and collaboration.
Skills
About Cermati.com
cermati.comCermati is an Indonesian fintech marketplace that helps consumers compare and apply for financial products — including personal loans (KTA), credit cards, insurance, investments, digital gold, and online bill payments. Available via website and mobile app, it aggregates offerings from banks, lenders, and insurers to surface competitive rates and simplify applications. The platform also provides tools, calculators, and educational content to help users make informed financial decisions. Cermati partners with financial institutions to facilitate applications and customer support across Indonesia.
About Cermati.com
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Cermati.com.
Salary
$112k – $148k
per year
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