Customer Experience Operations & Enablement Lead

The Customer Experience Operations & Enablement Lead at Rain is responsible for enhancing and systematizing the Customer Experience (CX) team's operations. This individual contributor role focuses on clarifying workflows, improving documentation, and developing training materials to streamline processes and support team efficiency. Key responsibilities include designing scalable CX processes, partnering with cross-functional teams for alignment, and evaluating tools to ensure effective adoption and integration. The ideal candidate should possess hands-on experience in CX operations, strong process documentation skills, and the ability to navigate ambiguity to create structured solutions.