Customer Experience Operations & Enablement Lead
Rain(1 month ago)
About this role
The Customer Experience Operations & Enablement Lead at Rain is responsible for enhancing and systematizing the Customer Experience (CX) team's operations. This individual contributor role focuses on clarifying workflows, improving documentation, and developing training materials to streamline processes and support team efficiency. Key responsibilities include designing scalable CX processes, partnering with cross-functional teams for alignment, and evaluating tools to ensure effective adoption and integration. The ideal candidate should possess hands-on experience in CX operations, strong process documentation skills, and the ability to navigate ambiguity to create structured solutions.
Required Skills
- CX Operations
- Documentation
- Onboarding
- Training
- Process Improvement
- SOPs
- Data Analysis
- Tool Evaluation
- Rollout Planning
- Communication Skills
+3 more
About Rain
www.rain.xyzRain is a financial technology company that specializes in stablecoin-powered cards and payments infrastructure. Their platform offers a comprehensive suite of APIs that empower businesses to issue stablecoin-backed cards, facilitate global transactions, and provide digital wallet solutions with speed and compliance. With a focus on creating modern financial experiences, Rain serves fintech companies, neobanks, and developers, enabling them to integrate seamless payment solutions across more than 150 countries. Founded in 2021, Rain is committed to transforming the financial landscape through innovative technology and robust support for its partners.