Customer Experience Manager
Heart & Soil Supplements
About this role
The Customer Experience Manager at Heart & Soil elevates and operationalizes the customer journey to ensure a consistent, brand-aligned experience across touchpoints. The role focuses on improving CX processes, developing the CX team, and surfacing customer insights to inform operations, product, and marketing decisions. It collaborates across functions and reports to the Director of Marketing.
Skills
Qualifications
About Heart & Soil Supplements
heartandsoil.coHeart & Soil is a direct-to-consumer pet nutrition company that makes whole-food–based supplements and meal toppers designed to support dogs’ and cats’ digestion, immunity, and overall wellness. Their products center on probiotic and enzyme blends, bone broths, and freeze‑dried or minimally processed real‑food ingredients formulated to boost gut health, skin & coat, and energy. They sell primarily online with subscription and loyalty options, emphasizing simple ingredient lists, transparent sourcing, and science-informed formulations. Customers choose Heart & Soil for convenient, food-forward ways to add nutrition and digestive support to their pets’ meals.
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About Heart & Soil Supplements
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Heart & Soil Supplements.
Salary
$101k – $134k
per year
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