Customer Experience Manager

Heart & Soil Supplements

2 months ago

Dripping Springs, TX

Onsite

Full Time

Manager

6 applicants

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About this role

The Customer Experience Manager at Heart & Soil elevates and operationalizes the customer journey to ensure a consistent, brand-aligned experience across touchpoints. The role focuses on improving CX processes, developing the CX team, and surfacing customer insights to inform operations, product, and marketing decisions. It collaborates across functions and reports to the Director of Marketing.

Skills

Qualifications

Bachelor's Degree in Marketing or Related Field

About Heart & Soil Supplements

heartandsoil.co

Heart & Soil is a direct-to-consumer pet nutrition company that makes whole-food–based supplements and meal toppers designed to support dogs’ and cats’ digestion, immunity, and overall wellness. Their products center on probiotic and enzyme blends, bone broths, and freeze‑dried or minimally processed real‑food ingredients formulated to boost gut health, skin & coat, and energy. They sell primarily online with subscription and loyalty options, emphasizing simple ingredient lists, transparent sourcing, and science-informed formulations. Customers choose Heart & Soil for convenient, food-forward ways to add nutrition and digestive support to their pets’ meals.