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Customer Experience Operations Manager at Monograph - ApplyBlast

Customer Experience Operations Manager

Monograph

7 months ago

4.0 on Glassdoor

Remote

Full Time

Senior

144 applicants

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About this role

The role involves managing and optimizing customer experience operations through data analysis, process improvement, and cross-functional collaboration. The candidate will work closely with leadership to ensure effective workflows, reporting, and customer lifecycle management.

Skills

Qualifications

3+ years relevant experience in Customer Experience or Sales OperationsExperience with Customer Success PlatformsExperience building health and adoption scoresProficiency in SQLSalesforce admin-level skills

About Monograph

monograph.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2019

View Profile

Monograph is a firm management platform built specifically for architects and engineers, combining project management, time tracking, and billing in one product. It helps firms plan capacity, manage tasks and schedules, track time and budgets, and produce invoices and profitability reports. With a clean, design-focused interface, Monograph aims to replace fragmented spreadsheets and tools so small-to-mid-size design and engineering firms can run projects and finances more predictably.